PatientJourneySIM
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View Mode 24-HOUR VIEW
Date Mar 22, 2026
Patients Today 127 patients
Issues Detected 14 issues
🔔
⚙️
FDC Count: 3
FDC Utilization: 86% | Avg Check-in: 3min 30s
Arrived - Midtown (Referral)
Intake Completed
Waiting: 9 Patients
Avg Wait Time: 12 min
Auto-Text Lead
(Nurture opportunity: 3)
Reschedule Risk
(Cluster: 2)
High Wait Time Alert
(Cluster: 4)
📝 Staff Reviews Acquired (Mar 22): 4
❌ No Shows Today: 2
Vein Disease Positive
78%
31 of 40 screened today
⚠️ Lobby at Capacity
12 / 10 seats
Avg Wait: 45 min
Lobby Wait Time by Hour Mar 22, 2026
8a 6p
<8m
8-15m
>15m
📅 24-Hour Alert Log Mar 22
8:30 AM
2 missed calls unrecovered
9:15 AM
Wait time exceeded 10m
10:22 AM
Insurance approval stalled (3)
11:42 AM
Lobby capacity reached
1:30 PM
Wait time exceeded 15m
2:15 PM
3 reschedule risks detected
3:45 PM
No-show prediction: 2 patients
4:08 PM
Auto-text nurture sent (5)
5:30 PM
Review requests sent (4)
Missed Calls 4
$4.8K potential revenue lost
CC
Call Center
Recovery Team
RECOVER
Insurance Stalled 9
Avg 5.2 days in queue • $12.4K at risk
IC
Maria S.
Insurance Coord.
ESCALATE
No-Show Risk 3
Unconfirmed appointments tomorrow
FD
Front Desk
Confirmation Team
CONFIRM
Conversion Drop -8%
Lead-to-book below target today
CC
Call Center
Booking Team
REVIEW
Retention Opportunity 11
Patients ready for review request
RT
Retention
Follow-up Team
SEND
VIP CareCast
ACTIVE
🛋️
Lobby TV
Playing: Vein Health 101
LIVE
🏥
Exam Room 1
Playing: Procedure Overview
LIVE
🏥
Exam Room 2
Idle - Ready
IDLE
47
Plays Today
3.2h
Watch Time
89%
Completion
Staff Activity
2:45 PM Maria started Procedure Overview
1:20 PM James started Vein Health 101
11:05 AM Sarah started Recovery Tips
📝 Reviews Today
4
Collected
12
Requested
33%
Rate
4 of 6 daily goal
🤝 Referrals Today
6
0 5 10
↑ 20% vs. daily avg
📊 Leads by Channel 34
G
Google
12
M
Meta
8
Z
Zocdoc
6
O
Organic
4
R
Referral
4
🎯 Campaign: Spring Vein Mar 2026
48 Leads
32 Booked
24 Showed
17 Treated
Lead → Treated Rate 35.4%
Tue, Mar 22
20:03:14 1.8x
12:05 13:07 13:12 13:21 13:30 13:33 13:37 13:41 13:45 13:55 14:00